SKU Finder

If you have a gas cooker that is affected by the recall (or you are unsure about it) and you would like us to contact you directly, please fill in this form

Check your cooker here: SKU Finder

The following products are affected by the voluntary recall:

The background to this recall-decision is information concerning a potential leakage of the Assemblies installed in cookers (cooker regulators and/or gas supply tubes).

Due to the leakage, an undetermined amount of gas can leak during the service life of the Products which can ignite where a suitable ignition source is present. As a result of this, A flame formation can occur around the regulators. Furthermore, it cannot be excluded In the worst case that the gas-air mixture explodes. This can seriously injure the users of our products but also uninvolved third parties.

The following products are affected by our recall:

 

How to check if your cooker is affected

1. Is the installed cooker the original cooker you bought together with your vehicle?
   If yes, please check the first registration or production date of your vehicle.
   If this date is before October 2020, the cooker is not affected, and nothing needs to be done.
   If the date is October 2020 or thereafter, you need to check the data label of the cooker.
   If it is not the original installed cooker, you also need to check the data label of the cooker.
   
   
   
2. Did you buy the cooker from a dealer or retailer before October 2020?
   If yes, the cooker is not affected, and nothing needs to be done.
   If you bought the cooker from a dealer or retailer in October 2020 or thereafter, you need to
   check the data label of the cooker.
   If you don’t have the exact date of purchase, you also need to check the data label of the cooker.
   
   

3. The data label normally is also provided together with the cooker manual.
   If not available, the data label can be found on the bottom of the cooker.
   If you have no access to the bottom of the cooker, your dealer/Dometic Service Partner
   can help you with this check.

   On the data label, you will find,
   1. SKU (96000…)
   2. Serial number (17 digits)
   3. Manufacturer (Emsdetten)
   4. Designation code (51DL4986)
   
   If the combination of all 4 (SKU, Serial nr. range, Manufacturer and Designation code) is valid, only then your cooker is possibly affected!

Example of a data label attached to the bottom of a cooker with SKU: 

  

Photos of the affected cookers are given below by way of example:

RECALL OK LABEL

If your cooker meets the 4 combination criteria but is already provided with a ‘Recall OK’ 2021 or 2022 label near the data label, then your cooker is not affected, and nothing needs to be done. It can be installed back into the kitchen top.

 

SKU FINDER

Click here to go to the SKU Finder and check your cooker

 

 

The background to this decision is information concerning a potential leakage of the assemblies installed in cookers (cooker regulators and/or supply tubes).

Due to the leakage, an undetermined amount of gas can leak during the service life of the products which can ignite where a suitable ignition source is present. As a result of this, a flame formation can occur around the regulators. Furthermore, it cannot be excluded in the worst case that the gas-air mixture  explodes. This can seriously injure the users of our products but also uninvolved third parties. 

Should you have purchased one of the above-mentioned products, please stop using the product immediately, close the shut-off valve and keep it closed! 

Instructions on how to close the shut-off valve properly are given below:

Once you have done so, please contact your dealer or the nearest Dometic Service Partner to initiate all further steps according to our specifications quickly and easily (testing and, if considered necessary, replacement). You can find our service partners on our homepage under the menu item "Find a dealer". 

We apologise for the inconvenience and expressly thank you for your understanding. 

Your Dometic Team