Support

Frequently asked questions

• There is a lot of ice formation in the refrigerator. How can this be fixed?

  Check that the door closes properly. You can easily test this yourself by placing a torch in the refrigerator. If you see a light slit along the edge of the door opening, then the door must be closed properly or newly hung.

  Perhaps the thermostat is set higher than necessary. Or food with a high degree of saturation has been placed in the refrigerator, forming condensation on the evaporator. We recommend defrosting the refrigerator and drying it properly. Afterwards, bear in mind these possible causes.

• One or more cooker burners keeps going out. What could the problem be?

  Maybe the thermocouple is defective or not properly adjusted. Your dealer can check this for you.

• My toilet's slider is very difficult to open. How can I adjust this?

  Open the slider before sitting on the toilet. Regularly apply silicone grease to the slider's rubber parts – you can buy this at a good DIY shop.

• How can I best adjust the air conditioning?

  We recommend choosing a temperature that is about 8 degrees below the ambient temperature. This will create a pleasant temperature. Keep windows and doors closed and try to avoid direct sunlight.

• Does my camper/caravan air conditioning have to be replenished?

  No, this is not necessary because it is a closed system.