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Dometic RUA Refrigerator Recall

Dometic New Zealand has initiated a recall on RUA6 & RUA8 series absorption refrigerators sold between July 2018 and December 2020.

Dometic RUA Absorption Refrigerator Recall - New Zealand

Dometic New Zealand has identified a potential defect in RUA6 & RUA8 series absorption refrigerators sold in various brand RV's & caravans and burnsco stores from July 2018 to December 2020. 

The Problem

If connected to and running on 12V DC in your recreational vehicle or via your caravan tow vehicle, a small wiring loom located at the back of the refrigerator can overheat and char. Under these circumstances, if there is foreign combustible material in the vicinity behind the refrigerator it could lead to a fire.

 

Model Numbers

The recalled model numbers are:

  • RUA 6408X 2-door absorption refrigerator, 188L
  • RUA 8408X 2-door absorption refrigerator, 224L

Serial Numbers

The recalled serial number ranges are:

  • MB 82200938 to MB 85100130
  • MB 90200892 to MB 95200685
  • MB 00100565 to MB 03701182

 

How do I check whether I own a recalled product?

  1. Find the model (MOD.NO.) and serial number (SER.NO.) on the rating label located inside on the left-hand wall of the fridge.

  2. If your model is one of the 2 recalled models and falls within one of the serial numbers listed above, proceed to the next steps.


I own a recalled product. What are my next steps? 

  1. Stop using the product on settings AUTO or  immediately.
          NOTE: it is perfectly safe to continue using your product when parked, on either gas or AC.
          Select  either (gas) or  (AC) with the control knob. Do not select AUTO or  

  2. Contact Dometic New Zealand on service@dometic.co.nz with the following information. We will contact you and advise where to take your vehicle for repair.

                    Name:

                    Location:

                    Phone Number:

                    Vehicle Type:

                    Vehicle Make:

                    Country of Manufacture:

                    Date Purchased:

                    Dealer Purchased from:

                    Fridge Serial Number:

  

If you think there may be a recalled model in an RV or caravan you have sold

If you think you may have had one of the recalled models described above and have since sold your RV or caravan, Dometic would greatly appreciate if you provide the name and address of the new owner, dealer, service centre or whomever has possession now, by calling 09 622 1490 or by sending an email to service@dometic.co.nz