General FAQ

Q. WHAT IS YOUR RETURN POLICY?

A. If you’re not satisfied with your purchase, you can return it for any reason for a full refund within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. You can start your return by filling out the Customer Return form here: https://epi.dometic.com/en-us/return-page

Q. WHAT ARE YOUR SHIPPING CUTOFF TIMES?

A. Orders placed on dometic.com (excluding Dometic for Business) ship out on the same day if the order is placed before 3 p.m. central time. 

Q. WHERE DO I FIND WARRANTY STATEMENT FOR MY PRODUCT?

A. You can search for your product's warranty statement here: https://epi.dometic.com/en-us/terms-and-conditons-b2c/warranty

Q. WHERE DO I FILL OUT A WARRANTY FORM FOR MY WARRANTY CLAIM?

A. You can fill out your warranty form for your claim here: https://epi.dometic.com/en-us/warranty-page

Q. I NEED CUSTOMER SUPPORT FOR SPECIFIC ISSUES ON MY PRODUCT. HOW DO I CONTACT CUSTOMER SERVICE?

A. For specific issues related to our area of application, please fill out a product support form here: https://epi.dometic.com/en-us/product-support-form

Q. HOW DO I CONTACT CUSTOMER SERVICE FOR GENERAL ENQUIRES?

A. Please reach out to our customer service team at customersupport@dometic.com

Q. WHY SHOULD I REGISTER MY PRODUCT?

A. Registering your Dometic product verifies your ownership of that product. Once you register your product, we will be able to diagnose and service any issues faster and more accurately, keep you up to date on all system, safety and any recall notifications and also help you manage your warranty status and warranty extensions more conveniently.

Q. I NEED TO REGISTER MY PRODUCT. HOW DO I DO THAT?

A. You can register your Dometic product here: https://epi.dometic.com/en-us/product-registration

Q. HOW DO I TRACK MY ORDER ONCE ITS SHIPPED?

A. Once your order is picked up, scanned and shipped, we will send you a tracking number with your confirmation email.

Q. WHERE CAN I LEARN MORE ABOUT DOMETIC?

A. You can learn all about all things Dometic here: https://epi.dometic.com/en-us/about-us

 

 

CFX3 FAQ

Q.HOW DO I POWER THE CFX3 WITH SOLAR?

We recommend using a 100W or larger solar panel and a minimum 40Ah battery like the Dometic PLB40.  You need a battery with the panel to store the energy coming from the solar panel and then adjust it to the correct voltage for the CFX3.

To determine how long the battery will power a CFX3 for, review the CFX3’s average energy consumption per hour (Ah/h).  This is the amount of energy the cooler will use in 1hr for the given internal and ambient temperature.  Divide your battery’s usable capacity (Ah) by the CFX3’s average energy consumption (Ah/h) to get the number of hours of run time.  

To determine the solar panel’s power input back into the battery, review the solar panel manufacturer’s Amp Output specification to calculate how much input back into the battery you will generate for a given length of time.  This is usually between 4-8A max per hour depending on the panel.  Plan on roughly 6 hours of sun per day to do your calculation.

Q.CAN THE CFX3 KEEP FOOD COLD IF IT ISN’T CONNECTED TO A POWER SOURCE OR MY BATTERY DIES?

Yes. In our lab testing we found that the items in the cooler (12oz soda cans) warmed up at roughly 1 degree F per hour.  For this test the cooler internal temperature was 38F and the ambient temperature was 70F.  There were 24 cans in a CFX3 55.

Q. HOW FAST WILL THE RAPID FREEZE PLATE ON THE CFX3 55IM MAKE ICE?

In most conditions  (ambient temperature of up to 90F, internal set to 37 - 41F), you will have ice cubes in roughly 2.5 hrs after switching the ice maker on.                                                                                               
The controller is programmed to run the rapid freeze plate in “freeze” mode for enough time to create the ice. During this time, more refrigerant will flow to it and the compressor runs 100% so it freezes as fast as possible.  After “freeze” mode it will switch to “maintain” mode, meaning less refrigerant will flow to the ice maker, and the compressor starts cycling to save energy. 

TIP 1: If you want another batch of ice as soon as possible after harvesting the first batch, switch the ice maker off and back on. This “tricks” the controller into starting from the beginning of the “freeze” mode. 

TIP 2: Switch off the ice maker when not in use to save energy.

Q. CAN I CHARGE THE PLB40 AND RUN A CFX AT THE SAME TIME?

Yes.  We have designed the PLB40 to be able to charge and power a CFX at the same time.

Q. I CAN'T SEE THE CFX COOLER ON MY DEVICE WIFI LIST. WHY NOT?

The CFX factory setting is with the WiFi signal "off". To switch to "on", at the CFX cooler, press "SET" 5 times (single compartment models), or 6 times (two compartment models), followed by "+" once.

Q. CAN I STAND ON ANY OF THE CFX3 MODELS?

Yes. The CFX3 lids are very rugged. They are made from durable polypropylene plastic and injected with foam insulation. It’s perfectly reasonable to sit or stand on the lid of the cooler. 

Q. HOW DO I READ THE GRAPH IN THE CFX3 APP?

The graph shows two things- historical internal temperature (F) and energy consumption (Ah/h).  Temperature scale is on the left, in white.  Energy consumption scale is on the right, in orange.  Note- the energy consumption is only displayed when using DC power.

Q. HOW LONG WILL MY CFX RUN ON THE PLB40?

Please consult dometic.com for CFX energy consumption, then divide the PLB40 battery capacity (40Ah) by the CFX energy consumption (Ah) to get number of hours of run time.  Use good powered cooler practice to conserve energy.

  • Keep the cooler fully packed
  • Keep lid closed as much as possible
  • Provide proper space around ventilation holes

Q. WHAT IS THE WIFI NETWORK NAME FOR MY CFX COOLER?

The factory default name is "CFX_xxxxxxxx".

Q. CAN THE HANDLES ON THE CFX3 BE REMOVED?

Yes. Take the handles off by simply removing the screws with a 5mm Allen  Key.

Q. WHAT SIZE FUSE IS IN THE TIP OF THE 12V PLUG?

Fuse ratings can vary between models. The correct fuse size is indicated on the 12V Plug label.

Q. WHAT DOES THE !WARNING XX” MEAN ON MY COOLER DISPLAY?

Please connect to your CFX3 with your app to learn more about the warning. You can also navigate to the product page and find a warning codes table in the operating manual.

Q. WHAT TYPE OF POWER DOES THE CFX3 NEED?

CFX3 can be used anywhere in the world and can be powered with 12-24VDC, or 100-240V AC @  50/60Hz.

Q. I’M UPGRADING FROM AN ICE CHEST. WHAT SIZE SHOULD I GET?

One of the best things about upgrading to a powered cooler or fridge freezer is how much more interior storage space you have to work with vs an ice chest.  In a normal ice chest, you need to fill it with roughly 50% ice vs “stuff” in order to keep it cold.  This means you can buy a CFX that is half (1/2) the size of your current ice chest or buy the same size and hold twice (2X) as much.

Q. CAN THE CFX3 KEEP FOOD WARM IN COLD AMBIENT TEMPERATURES?

No, the CFX3 models cannot actively keep things warm, but if switched off they will keep food from freezing for some time due to the insulation.

Q. WHAT ARE THE RECOMMENDED TEMPERATURES FOR REFRIGERATING AND FREEZING?

We recommend 5F for freezing and 39F for refrigeration for optimized performance vs energy consumption. Note - even small increases/decreases in internal temperature settings can affect energy consumption.

Q. I LOST/BROKE MY POWER CORD. HOW CAN I GET A NEW ONE OR ANOTHER PART?

Check out dometic.com for all your replacement part needs.

Q. MY CFX3 SAYS “!ALERT – VOLTAGE LOW” EVEN THOUGH ITS PLUGGED IN. WHAT DO I DO?

Your CFX3 has a 3-stage battery protection system that actively monitors inbound DC voltage and will turn off the cooler if it senses low voltage. This feature is designed primarily to prevent the cooler from draining your vehicle’s starter battery and leaving you stranded while out on the road. It also prevents damage to accessory batteries. The battery protection system has three levels: we recommend High or Medium for applications where the CFX is running from your starter battery, and Low when its running from an accessory or dual battery.If your battery protection is set to a recommended setting and the CFX still won’t turn on, try setting the system to one level lower – eg from High to Med. Do not use splitters, pigtails or extensions.  Each of these can create more line loss (DC voltage decreases along the length of a cable) which will cause lower voltage at the socket.  

NOTE: 

1) When electricity (current) flows from a battery, the voltage of the battery reduces. This is known as Peukert’s Law, and commonly referred to as the voltage when battery is “under load”. This is important to understand when troubleshooting voltage issues because the CFX3 is not using the “no load” battery voltage for the 3-stage battery protection system, but rather the voltage when the compressor is running, and battery is under load.  This means that your vehicle battery may read a full 12.8V at the terminals, but when the CFX3 compressor turns on, your voltage readings will drop, and then return to the original voltage when the compressor shuts off.

2) The voltage drop from the battery to the CFX3 is also an important consideration. Voltage is measured at the internal electronics, then calculated to equate to the voltage at the DC Plug at the end of the DC lead. This value is displayed on the CFX3 display, and in the CFX3 app. 

Q. DOMETIC’S SPECS CALL OUT RATED CURRENT AND ENERGY CONSUMPTION. WHAT’S THE DIFFERENCE BETWEEN THESE AND HOW DO I CALCULATE HOW MUCH POWER A CFX3 WILL DRAW?

The energy consumption specification is the average amount of ampere hours (Ah) that the unit will use on 12V for a given ambient and set internal temperature. To figure out how long the CFX3 will operate on a 12V battery, simply divide the battery’s usable Ah capacity (See Battery Capacity Chemistry Note)  by the CFX3’s average energy consumption (Ah/h) to get approximate number of hours it will run. Battery Chemistry Note: lead-acid batteries have a 50% usable capacity of the stated Ah capacity, lithium NMC’s are roughly 80% and lithium iron phosphates lime the Dometic PLB40 are nearly 100%.The Rated Input Current is the maximum current input that the unit is rated.  Think of this as the maximum current that the unit would ever draw. This spec is applicable for wiring if you are doing a DIY electrical setup.  We recommend using 12 AWG wiring in any DIY setup.Also, check out our upcoming tech page for more power consumption specs at different ambient and internal temperatures to get a feel for how much power your CFX3 will need at different temperatures.

Q. CAN THE RAPID FREEZE PLATE FREEZE FOOD OR OTHER ITEMS?

Yes! This is why we don’t call it just an ice maker.  To remove the ice maker just lift out the entire component.  Experiment with bringing new foods or drinks along or use it to quick-chill warm beer. If something gets stuck on the surface shut the ice maker off and let it thaw.  If you need to clean it off, use warm, soapy water.  Let us know what you use it for!  Use #CFX355IM

Q. WHAT IS THE PASSWORD TO CONNECT FOR THE FIRST TIME, OR AFTER RESETTING TO FACTORY SETTINGS?

The factory default password is 8 zeros: 00000000

Q. HOW DO I SWAP THE LID DIRECTION ON THE CFX3 55IM / CFX3 75DZ / CFX3 95DZ / CFX3 100?

Simply open the lid in a continuous motion through the end point of the hinge.  The lid will pop right off.  Remove the hinge socket dress discs on the other side, use a 4mm Allen Key tool to remove the hinge pins and swap to the other side, then re-fit the dress discs to the original hinge side.  If you have a CFX3 protective cover installed, you do not need to remove it.

Q. WHAT SIZE FUSE IS IN THE TIP OF THE 12V PLUG?

Fuse ratings can vary between models. The correct fuse size is indicated on the 12V Plug label.

 

 

RV Air Conditioner FAQ

WHAT SHOULD I DO TO MAKE SURE THE FILTER ON MY ROOFTOP UNIT IS CLEAN FOR MAXIMUM EFFICIENCY?

Periodically (every 2 months for full time users, every 6 months for seasonal campers), remove the return air filter located behind the return air grille and wash it with soap and warm water, let dry and then reinstall.

NEVER run the unit without the return air filter in place. This will plug the unit evaporator coil with dirt and may substantially weaken the performance of the unit over time.

MY ROOFTOP UNIT HAS THE ELECTRIC HEAT STRIP OPTION (NON-HEAT PUMP ELECTRIC HEAT OPTION), BUT WHEN IT GETS COLDER OUTSIDE IT DOESN’T SEEM TO MAINTAIN THE TEMPERATURE. WHAT SHOULD I DO?

The heat mode of operation will NOT replace a furnace for heating the RV in cold weather. The intent is to remove the chill on cool days or mornings. For best results when using your Electric Heater Option:

  1. Turn the selector switch to "OPT HEAT".
  2. The heat strip will come on and begin heating.
  3. When desired temperature level in RV is reached, move the selector switch to "OFF" position or "FAN" position. The thermostat does NOT control the fan/heater ON/OFF cycle.

WHAT ARE THE BENEFITS OF A RV AIR CONDITIONER?

We invest in air conditioning to enhance comfort at home or in the vehicle. The temperature range we perceive as comfortable is not really that wide, as the illustration shows. Temperatures up to 78°F are only obtained when humidity is low. When the air is damp, the thermometer should not exceed 68°F. We feel more comfortable when the room temperature is between 64°F and 72°F and the humidity is between 40 and 70%.

To create these conditions in a motorhome the air must be cooled down and dehumidified at the same time. This calls for a compressor powered RV air conditioner. A/C systems based on direct or indirect evaporation cooling are less effective. 

WHAT IS THE IDEAL AIR CONDITIONING TEMPERATURE?

The air temperature felt by the human body may differ from the actual, measured air temperature. Our thermal sensation ranges from warm or hot through comfortable to cold. We all want to enjoy a comfortable climate, and humidity plays a decisive role. When humidity is low, we tolerate hot air temperatures even though we sweat, dry heat makes the sweat evaporate quickly from the skin and creates a cooling effect.

This won’t happen, though, in a warm humid climate, when humidity is high transpiration diminishes and with it the cooling effect. As a result, we feel the heat even more. The air feels damp and sticky, which may lead to circulatory troubles and insomnia. Knowing all this, it becomes obvious what a good air conditioner ought to do. Cooling alone is not enough; it’s also necessary to reduce the humidity to get a comfortable climate. 78°F is usually a comfortable climate. 

WHAT RV AC DO I NEED IN WARM LOCATIONS?

If you are travelling to cooler climates then this will not challenge the air conditioners to the extremes, a unit with a smaller power rating will do for these types of trips. You should not save on power, though, if you regularly travel to warmer climates and even less so if you have children or pets on board as staying in a recreational vehicle can quickly become uncomfortable on a hot summer day. When the nights are not cooler either, rest and recuperation is only possible with an adequate air conditioner.

HOW DOES RV AIR CONDITIONING WORK?

Air conditioners work on basically the same principle as the cooling units of kitchen refrigerators. Their cooling efficiency is way higher though. In either system a refrigerant extracts heat from the space to be cooled and dissipates it to the outside. An RV air conditioner should additionally reduce the humidity. AC systems most commonly used for recreational vehicles:

  • Evaporation systems: Water is vapourised in a roof-mounted unit and collected in a filter. A fan draws ambient air in through the filter, which results in a heat exchange. Benefits: low current consumption, lightweight. Drawback: The energy efficiency depends on the ambient humidity; so the performance of the system varies. It drops when the humidity is > 85% – and that’s exactly the level where air conditioning is needed. Moreover, evaporation systems will, by nature increase the humidity in the vehicle, regardless of the ambient conditions.
  • Compressor systems: A gaseous refrigerant contained in a closed circuit is pressurised and turned into liquid. The liquid then flows through a pipe system and turns into gas again in the evaporator. In the process it extracts heat from the surrounding environment; the outside of the evaporator cools down. The refrigerant then flows back to the compressor, where the cycle begins again. In this way the air conditioning system dissipates air and cools the vehicle interior. Additionally, it circulates and dehumidifies the room air. Benefits: consistent, powerful cooling performance, largely independent of the ambient temperature and humidity. Many compressor air conditioners integrate a heating system. The performance and efficiency of such heating systems depend on what type you have. If you have a simple heating resistor the performance will certainly be adequate for a chilly evening.

RV Air conditioners with energy-efficient heat pump technology provide a heating capacity of 3000 watts or more – enough to get the vehicle warm in the early or late seasons.

The temperature conditions in recreational vehicles and the reasons behind them RV and caravans are no houses and they don’t have thick walls, even if they are reasonably insulated they will heat up in the sun. The temperature inside can quickly rise to 30°C or more and not only in the hot and sunny south, but also in moderate climate zones. Besides insulation, the temperature conditions inside the vehicle depend on other factors, too: the size and number of windows, for instance. A caravan with small windows will heat up less quickly than a RV with generously sized glass surfaces and it does of course matter where you park your vehicle – in the blazing sun or in the shade of a tree. Do you take every opportunity to air the vehicle out? Or are all the windows closed and the heat can spread throughout the interior?

HOW TO RUN MY RV AC WITH A GENERATOR?

Travelling off the beaten track with all the comfort you are accustomed to – Dometic generators make it possible. They ensure reliable power supply wherever mains power is unavailable. This makes them a must-have accessory for outdoor enthusiasts striving for maximum freedom and independence.

HOW TO RUN MY RV AIR CONDITIONER ON THE CAMPSITE?

Air conditioners have the highest start-up current of all electrical devices commonly used in recreational vehicles. However, this current level is only required for fractions of a second; the level required in continuous operation is much lower. As the mains hookups on most campsites are fitted with a delay fuse, the short-time peaks are normally no problem.

Blinds FAQ

HOW DO I CLEAN MY BLINDS?

All information regarding the cleaning, maintenance, and general care of Dometic’s blind & soft furnishings range can be found in the “Blinds & Soft Furnishings - Care & Advice” document here.

WHICH DOMETIC BLINDS AM I ABLE TO ORDER BLIND ASSEMBLIES FOR?

Blind Assemblies include fabric on a roller with crossbar attached for all “Skyscreens”, and for all other products includes fabric on a roller, with or without crossbar or hem bar. 

HOW DO I PUT THE CHILD SAFETY COMPONENTS BACK TOGETHER?

Dometic ensures all its blinds & soft furnishings follow EN13120 Child Safety requirements, and therefore contain a variety of breakaway parts and height-based components that are designed to dramatically reduce the risk of children harming themselves on products. 

You can download the safety solutions and instrecutions on how to reconnect any breakaway devices document here.

HOW DO I FIND THE CORRECT BLINDS DISTRIBUTOR FOR MY AREA?

You can visit the “Find a Dealer” tool which can be navigated to from the top of any page on the Dometic website.

PLB40 FAQ

HOW MANY CHARGE CYCLES CAN I GET WITH THE PLB40?

Lithium iron phosphate (LiFePO4) battery chemistry is rated to provide 2,000 charge cycles compared to lead acid at 500 cycles.

CAN I CHARGE THE PLB40 FROM MY CIGARETTE LIGHTER SOCKET IN MY VEHICLE?

Yes. The PLB40 is integrated with an 8A smart DCDC charger, this will allow charging via a 12V DC socket in the vehicle unlike other leading lithium batteries.

WHAT ADVANTAGES DOES LITHIUM IRON PHOSPHATE (LIFEPO4) HAVE OVER OTHER BATTERY CHEMISTRIES?

Lithium Iron Phosphate batteries have very low self-discharge rate and stable output voltage at 12V. LiFePo4 batteries can deliver much higher energy density in comparison to other chemistries.  They are safe batteries and suitable to work in harsh ambient temperature. With the built-in BMS they are self-protected against overcharge, deep discharge and over/under temperature situation. Allows up to 2000 discharge cycle at 80% depth of discharge. In terms of weight they are lighter than other chemistries make them more suitable for portable applications.

HOW CAN THE PLB40 ELIMINATE A DUAL BATTERY SYSTEM?

You can charge the PLB40 from your vehicle’s 12V socket while powering a CFX or powered cooler.  Plus, you can remove your PLB40 from your vehicle to power your cooler wherever you go- a campsite, the beach, or BBQ.

CAN I CHARGE THE PLB40 AND RUN A CFX AT THE SAME TIME?

Yes.  We have designed the PLB40 to be able to charge and power a CFX at the same time.

HOW LARGE AN INVERTER CAN I USE WITH THE PLB40?

150W inverter.

HOW DO EXTREME HIGH AND LOW TEMPERATURES AFFECT THE OPERATION?

Lithium iron phosphate batteries are able to operate in a wide temperature range. The recommended range to charge the PLB40 is from 0C to +45C (32F to 113F) and to discharge is from  -10C to +55C (14F to 131F).  You may use the product outside of these ranges but could experience loss of performance.

WHAT SOLAR PANELS ARE COMPATIBLE WITH THE PLB40?

We have tested Goalzero, Renogy, Overland Solar, and Flexopower.  We recommend using a solar panel with output between 8-25V DC and no greater than 180W.  Do not use a solar panel with a charge controller as the PLB40 is integrated with a DC-DC charger and may cause your panel not to product power.  The 12V input to the PLB40 battery is a gray SB50 Anderson connector.  We recommend checking with your solar panel manufacturer to ensure compatibility.

WHAT BATTERY PROTECTION LEVEL DOES DOMETIC RECOMMEND FOR PLB40?

We recommend setting your battery protection level to “Low” when using your Dometic powered cooler with the PLB40.

WHAT IS THE BEST WAY TO STORE THE PLB40?

Stored fully charged and be sure to recharge every 6 months.  Discharge rate is approximately 3-5% per month.

WHAT TYPE OF FUSE DOES THIS USE?

20A 3AG glass slow-blow fuse.

CAN I JUMP START OR CHARGE MY VEHICLE BATTERY WITH THE PLB40?

No, the PLB40 is not recommended for use as a jump starting device.  It can provide output to a battery source via the 12V output though with a max current of 15 amps.

DO I NEED A SOLAR REGULATOR OR SOLAR CONTROLLER WHEN USING A SOLAR PANEL TO CHARGE?

The battery pack is already integrated with a smart DCDC charger, therefore the PLB40 can be connected directly to a solar panel without NEED of regulator, considering the fact that the voltage from solar panel should be 8-25V DC and also the current should be limited up to 8A DC.

WHAT TYPE OF DC-DC CONTROLLER DOES THE PLB40 HAVE?

The PLB40 has a PWM DC-DC controller.

HOW LONG WILL MY CFX RUN ON THE PLB40?

Please consult dometic.com for CFX energy consumption, then divide the PLB40 battery capacity (40Ah) by the CFX energy consumption (Ah) to get number of hours of run time.  Use good powered cooler practice to conserve energy.

  • Keep the cooler fully packed
  • Keep lid closed as much as possible
  • Provide proper space around ventilation holes

WHAT IS THE WARRANTY OF THE PLB40?

2 years.

COULD THE PLB40 DRAIN MY VEHICLE BATTERY WHEN CHARGING FROM THE 12V SOCKET?

The PLB40 accepts charge on the DC input between 8-25V so the PLB40 will continue to charge until it reaches 100% capacity, or the charging source drops to below 8V.