2 COOK TURBO FFD DELUXE RECALL

THE PROBLEM

Dometic has begun a product recall for the following two products due to a potential gas leak risk:

9610004290     2 COOK TURBO FFD DELUXE QR
9610004343     RV BAYONET 2.0 M QUICK RELEASE

HOW DO I CHECK WHETHER I OWN A RELEVANT PRODUCT?

This recall impacts 9610004290 - 2 COOK TURBO FFD DELUXE QR with the following batch numbers:

HN2409242310153AU
HN2409242310154AU

The batch numbers (B/N) affected can be located on the packaging box the stove came in:

The 9610004343 - RV BAYONET 2.0 M QUICK RELEASE looks like below:

WHAT TO DO IF I HAVE THE PRODUCT ON RECALL

1. For any units within the affected batch numbers of 9610004290 - 2 COOK TURBO FFD DELUXE QR and/or 9610004343 - RV BAYONET 2.0 M QUICK RELEASE that have been installed or are potentially in use STOP USE IMMEDIATELY and ensure that gas bottles are turned off and disconnected as continued use may pose a serious safety risk.
 

2. Return any stock of 9610004290 - 2 COOK TURBO FFD DELUXE QR and 9610004343 - RV BAYONET 2.0 M QUICK RELEASE including all accessories, fittings and the gas hoses that are included to the place of purchase for a full refund.   Or if purchased directly from Dometic, return to Dometic for a full refund.

CONTACT DETAILS

If you have any questions or concerns relating to this recall, please call the Dometic Customer Service Centre

Phone: 1800 21 21 21
Email: warrantyclaims@dometic.com.au

Customer Service Centre hours:
Monday - Friday: 9:00am to 4:00pm AEST
Saturday - Sunday: Closed