SHIPPING & RETURNS

Shipping 

The Goods are delivered Australia wide using DHL. Shipping costs are influenced by the size and weight of the Goods and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

All orders that are placed before 12 pm AEST are dispatched same day, and orders placed after 12 pm AEST are dispatched the following day. Shipping times are estimated at between 1-8 business days depending on factors including availability of the Goods and your location within Australia.  Please be aware deliveries outside of metropolitan areas may take longer.  This service will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from your closest DHL depot. Please note that DHL only delivers parcels to residential or business addresses. More information is available under our shipping and return policy as well as on our general FAQ page

Returns 

If you’re not satisfied with your purchase, Dometic may allow you to return your product for a full refund of the product value within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. All requests for returns must be made in accordance with our Terms and Conditions

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CUSTOMER RETURN FORM

Damage/Wear and Tear on Product?
Original Packaging Available?