General FAQ

Q. WHAT IS YOUR RETURN POLICY?

A. If you’re not satisfied with your purchase, you can return it for any reason for a full refund within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. You can start your return by filling out the Customer Return Form.

Q. WHAT ARE YOUR SHIPPING CUTOFF TIMES?

A. Orders placed on dometic.com (excluding Dometic for Business) ship out on the same day if the order is placed before 3 p.m. central time. 

Q. WHERE DO I FIND WARRANTY STATEMENT FOR MY PRODUCT?

A. You can search for your product's Warranty Statement here.

Q. WHERE DO I FILL OUT A WARRANTY FORM FOR MY WARRANTY CLAIM?

A. You can fill out your Warranty Form for your claim here.

Q. I NEED CUSTOMER SUPPORT FOR SPECIFIC ISSUES ON MY PRODUCT. HOW DO I CONTACT CUSTOMER SERVICE?

A. For specific issues related to our area of application, please fill out our Product Support Form.

Q. HOW DO I CONTACT CUSTOMER SERVICE FOR GENERAL ENQUIRES?

A. Please reach out to our customer service team at customersupport@dometic.com

Q. WHY SHOULD I REGISTER MY PRODUCT?

A. Registering your Dometic product verifies your ownership of that product. Once you register your product, we will be able to diagnose and service any issues faster and more accurately, keep you up to date on all system, safety and any recall notifications and also help you manage your warranty status and warranty extensions more conveniently.

Q. I NEED TO REGISTER MY PRODUCT. HOW DO I DO THAT?

A. You can register your Dometic product by filling out our Product Registration Form.

Q. HOW DO I TRACK MY ORDER ONCE ITS SHIPPED?

A. Once your order is picked up, scanned and shipped, we will send you a tracking number with your confirmation email.

Q. WHERE CAN I LEARN MORE ABOUT DOMETIC?

A. You can learn all about all things Dometic from our About Us page.