IF YOUR REFRIGERATOR IS AFFECTED BY THE RECALL

At no charge to you, Dometic's Secondary Burner Housing Kit needs to be installed on your refrigerator. Your preferred RV service technician can perform the installation.

Use our service center locator for assistance with locating an installer in your area that can perform the recall work. Searching by address should yield the best results. Click here for the service center locator.

Please read the following:

  1. Turn the refrigerator off immediately if you notice any of the following indicators:
    Leakage or staining at the back of the refrigerator.
    Yellow residue at the back or sides of the refrigerator.
    The smell of ammonia.
    The refrigerator does not properly cool.

    Any unit found to have one or more of the characteristics mentioned above MUST be shut down and not operated until after you have had the unit fixed and the recall rework has been administered.
    For any unit that does fall within the recall population, but does not exhibit any of the four indicators mentioned in #1, consider the following:

  2. Do not operate your refrigerator on LP gas under any circumstance. Switching to electric power lowers the incident rate associated with LP gas. If you own a 3-way refrigerator, running the unit on 12-volt power carries the least risk of all; 3-way refrigerators have model numbers that end in "3".
    Dometic recommends that the unit not be operated on electricity unless absolutely necessary until your unit has been serviced.

    For any unit that does fall within the recall population, but does not exhibit any of the four indicators mentioned in #1, consider the following:

  3. Dometic recommends that you turn off the gas valve at the back of your refrigerator. DO NOT, however, attempt to disconnect the gas supply. Instructions on how to turn off the gas valve: The manual gas valve is located at the back of your refrigerator near the floor as seen in the diagram below. Access the back of your refrigerator by removing the vent on the outside of your coach. The vent will look like one of the two illustrations below: The gas valve is opened and closed by adjusting a screw. To close the valve, use either your fingers or a flat-head screwdriver to turn the screw 1/4 turn clockwise. The valve is closed if the flathead slot in the screw runs up and down. The valve is still open if the flathead slot in the screw runs side to side.

    Gas Valve Recall.jpg
  4. If you must operate your refrigerator on electricity, DO NOT operate your refrigerator while in transit or while asleep.

  5. The network kit is currently available. Call your preferred service center to set up an appointment. For help in locating a service center, or for the most up-to-date recall information, call 888-446-5157.

    Please do not simply go to a dealer or service center without an appointment, since some facilities will not be performing this work, and the ones that are doing the work will need to obtain the appropriate parts from us.

  6. If the repair facility fails or is unable to remedy this noncompliance without charge and within a reasonable time, please contact us at 888-446-5157 so we can attempt to resolve the problem. You may also submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov.

At no charge to you, Dometic's Secondary Burner Housing Kit needs to be installed on your refrigerator. Your preferred RV service technician can perform the installation.

Use our service center locator for assistance with locating an installer in your area that can perform the recall work. Searching by address should yield the best results. Click here for the service center locator.

Please read the following:

  1. Turn the refrigerator off immediately if you notice any of the following indicators:
    Leakage or staining at the back of the refrigerator.
    Yellow residue at the back or sides of the refrigerator.
    The smell of ammonia.
    The refrigerator does not properly cool.

    Any unit found to have one or more of the characteristics mentioned above MUST be shut down and not operated until after you have had the unit fixed and the recall rework has been administered.
    For any unit that does fall within the recall population, but does not exhibit any of the four indicators mentioned in #1, consider the following:

  2. Do not operate your refrigerator on LP gas under any circumstance. Switching to electric power lowers the incident rate associated with LP gas. If you own a 3-way refrigerator, running the unit on 12-volt power carries the least risk of all; 3-way refrigerators have model numbers that end in "3".
    Dometic recommends that the unit not be operated on electricity unless absolutely necessary until your unit has been serviced.

    For any unit that does fall within the recall population, but does not exhibit any of the four indicators mentioned in #1, consider the following:

  3. Dometic recommends that you turn off the gas valve at the back of your refrigerator. DO NOT, however, attempt to disconnect the gas supply. Instructions on how to turn off the gas valve: The manual gas valve is located at the back of your refrigerator near the floor as seen in the diagram below. Access the back of your refrigerator by removing the vent on the outside of your coach. The vent will look like one of the two illustrations below: The gas valve is opened and closed by adjusting a screw. To close the valve, use either your fingers or a flat-head screwdriver to turn the screw 1/4 turn clockwise. The valve is closed if the flathead slot in the screw runs up and down. The valve is still open if the flathead slot in the screw runs side to side.

    Gas Valve Recall.jpg
  4. If you must operate your refrigerator on electricity, DO NOT operate your refrigerator while in transit or while asleep.

  5. The network kit is currently available. Call your preferred service center to set up an appointment. For help in locating a service center, or for the most up-to-date recall information, call 888-446-5157.

    Please do not simply go to a dealer or service center without an appointment, since some facilities will not be performing this work, and the ones that are doing the work will need to obtain the appropriate parts from us.

  6. If the repair facility fails or is unable to remedy this noncompliance without charge and within a reasonable time, please contact us at 888-446-5157 so we can attempt to resolve the problem. You may also submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov.