General FAQ

Q. WHAT IS YOUR RETURN POLICY?

A. If you're not satisfied with your purchase, you can return it for any reason for a full refund within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. Start your return by filling out the customer return form

Q. WHAT ARE YOUR SHIPPING CUTOFF TIMES?

A. Orders placed on dometic.com (excluding Dometic for Business) ship out on the same day if the order is placed before 2 pm AEST. If your order is placed after 2 pm AEST, it will be dispatched the following day.  

Q. WHERE DO I FIND WARRANTY STATEMENT FOR MY PRODUCT?

A. You can search for your product's warranty statements here.

Q. WHERE DO I FILL OUT A WARRANTY FORM FOR MY WARRANTY CLAIM?

A. You can fill out your warranty form for your claim by visiting the warranty support page.

Q. I NEED CUSTOMER SUPPORT FOR SPECIFIC ISSUES ON MY PRODUCT. HOW DO I CONTACT CUSTOMER SERVICE?

A. For specific issues related to our area of application, please fill out the product support form here if you are an end consumer, or go to the business support page for B2B enquiries.

Q. HOW DO I CONTACT CUSTOMER SERVICE FOR GENERAL ENQUIRIES?

A. Please reach out to our customer service team by submitting an enquiry through the support form. For business enquiries, please visit the business support page, where you'll be able to submit your question.

Q. WHY SHOULD I REGISTER MY PRODUCT?

A. Registering your Dometic product verifies your ownership of that product. Once you register your product, we will be able to diagnose and service any issues faster and more accurately, keep you up to date on all system, safety and any recall notifications and also help you manage your warranty status and warranty extensions more conveniently.

Q. I NEED TO REGISTER MY PRODUCT. HOW DO I DO THAT?

A. You can register your Dometic product on the product registration page

Q. HOW DO I TRACK MY ORDER ONCE ITS SHIPPED?

A. Once your order is picked up, scanned and shipped, we will send you a shipment confirmation email that includes your tracking details.

Q. WHERE CAN I LEARN MORE ABOUT DOMETIC?

A. You can learn all about all things Dometic on our about us page