FRONT RUNNER HAS MOVED IN WITH DOMETIC. ALL YOU NEED TO KNOW.
Why has Front Runner Outfitters website disappeared? I don’t recognize the site, but indeed, it does look cool.
Front Runner has moved in with Dometic on dometic.com, we move over all products and now we also offer a much wider range of outdoor gear and services, all in one shop. Welcome here.
What does Dometic offer for me?
On dometic.com we bring you an even wider range of products to elevate your outdoor experiences. Our consolidated loyalty club brings you many new perks and with joined forces we now offer faster customer service and faster shipping.
So Dometic and Front Runner are one brand now? I will miss Front Runner.
Dometic Front Runner remains as our tough and reliable series for Racks with Accessories. For 25 years, Front Runner racks have proven themselves on the toughest trails. Now, as Dometic Front Runner racks, trail-proven designs are sharpened by Dometic engineering. Faster iteration. Tougher testing. Smarter integration. Still made in South Africa by the same hands. Same refusal to take the easy route.
What happens to the Front Runner showrooms?
All Dometic Front Runner showrooms are staying open – business as usual!
PERSONAL DATA, LOG-IN & REWARDS
What happens to my personal account and log-in?
You’ll need to register a new account using the same email address you used before. Don’t worry, once you do, we’ll automatically connect it to your previous details, so your history isn’t lost.
We’ve also upgraded to a more secure log-in system to keep your personal information safe.
What happens to my loyalty points I had in Explorer Rewards?
All your existing rewards and balances will be carried over to the new website. But now it’s called Dometic Rewards. Same loyalty program, same membership, but new name and new fresh look. For Dometic, the loyalty program is new and we welcome all new members in.
Will my saved items/wish list be transferred?
Yes! When you register your new account with the same email address as before, we’ll automatically bring over your saved items and wish list.
If I had subscriptions with both brands, what happens now?
We will merge our subscribers into one newsletter subscription. Enjoy the new look and happy reading. We’ll keep sending you early access to product launches, exclusive special offers and inspiration. You haven’t signed up yet? Go, go, go! Get on the list and you’ll have 10% off your first purchase.
What happens to my personal data? Is my data still secure with Dometic?
Yes! Your personal data remains safe with us. We’ve upgraded to an enhanced security system, which meets strict international privacy standards. Your information is protected, and we’ll never share it without your consent.
ORDERS, SHIPPING & RETURNS
What happens to my open orders placed before the merger?
All orders already placed will be fulfilled as usual, with no changes to shipping times or policies.
What happens to my order history?
All your past orders and records will remain available in your account.
Will shipping or delivery times change?
Our shipping policies remain the same. If improvements are made, we’ll update you on the details.
Can I still return products purchased before the merger?
Yes, all existing return policies will continue to apply.
What happens to gift cards?
Your gift cards still apply on dometic.com, no need to worry.
Are there any changes to your terms of service or privacy policy?
Yes. We’ve updated our Terms of Service and Privacy Policy. You’ll be asked to review and accept them when registering your account or during checkout.
CUSTOMER SUPPORT
Who do I contact if I need help?
You can now reach our unified customer support team. View our Support pages.
Will customer service from both brands still be available?
All support has been combined into one team, ensuring faster, more efficient assistance.
Built on the Frontier. Backed by Dometic.
More than roof racks. Mount and strap on coolers, storage, lighting, tents, and cookware. All designed to lock in, link up, and keep you moving.