The following warranty terms apply in addition to any statutory consumer rights that may apply in your country.
If you are looking to submit a warranty claim, please use the warranty form at the bottom of the page and ensure you have a copy of your original proof of purchase.
What this warranty covers
Subject to the limitations and exclusions described below, Dometic Front Runner Series will remedy defects in materials or workmanship by, at its discretion:
Repairing the defective product
Replacing the defective product
Issuing a refund equal to the original purchase price
Issuing a credit toward the purchase of a new Dometic Front Runner Series product
Parts and labour for approved warranty remedies are provided at no charge.
Warranty periods by product category
Roof racks — 5 years
Dometic Front Runner Series will warranty all Dometic Front Runner Series Roof Racks for the first 5 years that an original retail purchaser owns the product. The warranty will only stand if the Dometic Front Runner Series Roof Racks are fitted to a Dometic Front Runner Series Mounting System. The Roof Rack Kits must be installed in accordance with Dometic Front Runner Series's recommended fitment instructions. The Warranty is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person. The components used in customized Roof Rack installations are considered accessories and are covered under the accessories warranty below.
Roof rack accessories — 3 years
Dometic Front Runner Series will warranty all Dometic Front Runner Series brand Roof Rack Accessories manufactured by Dometic Front Runner Series for the first 3 years that an original retail purchaser owns the product. The Warranty will only stand if the accessories are fitted to a Dometic Front Runner Series Roof Rack. This warranty terminates if a purchaser transfers the product to any other person or if the accessories are fitted to any rack other than a Dometic Front Runner Series Roof Rack.
Other Dometic Front Runner Series manufactured — 2 years
Dometic Front Runner Series will warranty all Dometic Front Runner Series water tanks, drawers and sliders manufactured by Dometic Front Runner Series for the first 2 years that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Dometic Front Runner Series rooftop tents and awnings — 2 years
Dometic Front Runner Series will warranty all Dometic Front Runner Series roof top tents and awnings for the first 2 years that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Dometic-branded tents — 3 years
Dometic Front Runner Series will warranty all Dometic-branded roof top tents for the first 3 years that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Other Dometic Front Runner Series-branded products — 1 year
Dometic Front Runner Series will warranty all other Dometic Front Runner Series branded items, not limited to but including, Expander Chairs, Cutlery, Storage Bags and Boxes, Transit Bags, Telescopic Ladder for the first 1 year that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Dometic-branded fridges and coolers — 3 years
Dometic Front Runner Series will warranty all Dometic Front Runner Series Fridges and Coolers for the first 3 years that an original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Other
Dometic Front Runner Series also sells products that complement the Dometic Front Runner Series product range. When those products are purchased from or through a Dometic Front Runner Series Reseller, Dometic Front Runner Series will honor all original manufacturer warranties.
What is not covered by this warranty
This warranty does not cover defects or damage resulting from:
Normal wear and tear, including scratches, dents, tears, or cosmetic damage
Aesthetic oxidation of surfaces
Natural fading or breakdown of colours or materials over time
Commercial use
Accidents or unlawful vehicle operation
Modifications or repairs not performed or authorised by Dometic Front Runner Series
Misuse, overloading, or abuse
Failure to assemble, install, or use the product in accordance with Dometic Front Runner Series’s written instructions or guidelines
Disclaimer of Liability
Repair or replacement of a defective product, or the issuance of a refund or credit (as determined by Dometic Front Runner Series), is the purchaser’s exclusive remedy under this warranty.
Damage to a purchaser’s vehicle, cargo, persons, or other property is excluded.
This warranty is expressly made in place of all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Dometic Front Runner Series’s sole liability is limited to the remedies described above. In no event shall Dometic Front Runner Series be liable for lost profits, lost sales, or any consequential, direct, indirect, incidental, special, exemplary, or punitive damages.
In some countries, product liability or consumer protection legislation may provide additional rights. Where applicable, such statutory rights replace the rights and conditions stated in this warranty.
Submit a Warranty Claim
All our products are covered by a manufacturer’s warranty. Warranty claims must be submitted via the Warranty Form:
Important details:
A warranty claim is not the same as a return.
Our customer service team will verify your claim.
If the claim is approved, free return shipping will be provided.
A replacement or refund will be issued within 10 business days of claim approval.
