2 COOK TURBO FFD DELUXE RECALL

Dometic has initiated a recall for the 2 Cook Turbo FFD Deluxe (batch numbers HN2409242310153AU and HN2409242310154AU) and the RV Bayonet 2.0 M Quick Release due to potential gas leak risks. Please stop using these products immediately, disconnect gas bottles, and return them to your place of purchase.

Recall Image

THE PROBLEM

Dometic has begun a product recall for the following two products due to a potential gas leak risk:

9610004290 2 COOK TURBO FFD DELUXE QR
9610004343 RV BAYONET 2.0 M QUICK RELEASE

HOW DO I CHECK WHETHER I OWN A RELEVANT PRODUCT?

This recall impacts 9610004290 - 2 COOK TURBO FFD DELUXE QR with the following batch numbers:

HN2409242310153AU
HN2409242310154AU

The batch numbers (B/N) affected can be located on the packaging box the stove came in:

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The 9610004343 - RV BAYONET 2.0 M QUICK RELEASE looks like below:

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WHAT TO DO IF I HAVE THE PRODUCT ON RECALL

1. For any units within the affected batch numbers of 9610004290 - 2 COOK TURBO FFD DELUXE QR and/or 9610004343 - RV BAYONET 2.0 M QUICK RELEASE that have been installed or are potentially in use STOP USE IMMEDIATELY and ensure that gas bottles are turned off and disconnected as continued use may pose a serious safety risk.

2. Return any stock of 9610004290 - 2 COOK TURBO FFD DELUXE QR and 9610004343 - RV BAYONET 2.0 M QUICK RELEASE including all accessories, fittings and the gas hoses that are included to the place of purchase for a full refund. Or if purchased directly from Dometic, return to Dometic for a full refund.

CONTACT DETAILS

If you have any questions or concerns relating to this recall, please call the Dometic Customer Service Centre

Phone: 1800 21 21 21
Email: warrantyclaims@dometic.com.au

Customer Service Centre hours:
Monday - Friday: 9:00am to 4:00pm AEST
Saturday - Sunday: Closed