How do I get my awning repaired?

Dometic caravan, motorhome, campervan and SUV awnings are covered by a comprehensive guarantee. We offer an in-depth Customer Services function that can be accessed through your supplying retailer. Warranty claims and enquiries should be directed to the supplying retailer.

Warranty periods (unless otherwise stated):

• Inflatable frame - 2 years parts
• Poled frame (steel and aluminium) - 1 year parts
• Awning fabric - 1 year
• Other components - 1 year
• Accessories - 1 year
• The guarantee covers manufacturing faults, materials and parts. All claims must be made via the supplying retailer.

What's not covered?

• Wear and tear
• UV degradation
• Misuse
• Accidental damage
• Storm damage
• Condensation
• Permanent, seasonal, semi-permanent or commercial use. This excludes All-Season models, these have been designed for use on seasonal pitches.

Warranty Repairs:

Awning repairs should only be made by a company recommended by Dometic or the supplying retailer. Unauthorised repairs and/or alterations may invalidate the warranty.