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How do I get my awning repaired?

Dometic caravan, motorhome, campervan and SUV awnings are covered by a comprehensive guarantee. We offer an in-depth Customer Services function that can be accessed through your supplying retailer. Warranty claims and enquiries should be directed to the supplying retailer.

Warranty periods (unless otherwise stated):
  • Inflatable frame - 2 years parts
  • Poled frame (steel and aluminium) - 1 year parts
  • Awning fabric - 1 year
  • Other components - 1 year
  • Accessories - 1 year
  • The guarantee covers manufacturing faults, materials and parts. All claims must be made via the supplying retailer.

What's not covered?
  • Wear and tear
  • UV degradation
  • Misuse
  • Accidental damage
  • Storm damage
  • Condensation
  • Permanent, seasonal, semi-permanent or commercial use. This excludes All-Season models, these have been designed for use on seasonal pitches.

Warranty Repairs:

Awning repairs should only be made by a company recommended by Dometic or the supplying retailer. Unauthorised repairs and/or alterations may invalidate the warranty.