TERMS OF SALE ON DOMETIC.COM
version 1 effective as of 2025-09-25
1 Introduction
1.1 These Terms of Sale on dometic.com (the "Terms") set out the specific terms and conditions applicable to the supply of products, including spare parts ("Products"), ordered by consumers ("You”/”Your") from the Dometic ecommerce site on dometic.com (“Dometic Online”) for delivery in the United Kingdom. Additional information about the Products or regarding warranties (including product specifications) can be found on Dometic Online's product page(s).
1.2 Company information
Dometic Vehicle Outfitters EU GmbH (“Dometic”),
WEEE-Nr. DE16068735
VAT number: DE313874401
Address: Zu den Mergelbrüchen 4 30559 Hannover DE Germany
In case of questions or complaints you can contact Dometic’s customer service at:
Address: Zu den Mergelbrüchen 4, 30559 Hannover DE, Germany
Email: contact@dometic.com
1.3 By ticking the "I agree" box in the checkout process and submitting the order, You accept and agree to be bound by theseTerms. Please make sure You have read and understood the Terms before placing Your order. Other terms and policies available on Dometic Online, such as the Terms and Conditions of Use of the Dometic website https://www.dometic.com as well as the Privacy Notice, and Cookie Policy are also applicable to Your use of Dometic Online and Your order. The Terms shall prevail, as the case may be, over any other version or contradictory document.
1.4 By accepting these Terms You confirm that You are at least 18 years of age and/or otherwise have the right to enter into a binding contract pursuant to applicable law.
1.5 The Terms may be amended from time to time without prior notice to You. The version of the Terms that will apply to Your order is the one that was available on Dometic Online at the time You place Your order.
2 Ordering Products
2.1 Products are ordered and the contract for the purchase of Products is concluded in accordance with the following process:
(i) After selecting the Products, You place the order by proceeding to the checkout. You will be guided through the checkout process by a series of instructions on Dometic Online. You agree that Your order creates a payment obligation for the ordered Products. You also agree that Your order is an offer to buy, under these Terms, the Products listed in Your order and that a binding contract between You and Dometic will be formed if and when the order is accepted by Dometic. Whilst Dometic endeavours to supply all ordered Products, please note that Dometic is free not to accept Your order for any reason, including where Products are no longer available.
(ii) You will receive an email with an order confirmation detailing the Products that You have ordered. Please store Your order number for future reference.
Upon receipt of the order confirmation, the conclusion of the contract for the purchase of the Product(s) takes place. Actual dispatch will, however, take place subject to what is set out in sections 3.1 and 3.2. If a Product that You have ordered is not in stock (including if the ordered quantity is partially not in stock), Dometic will contact You so that You can either cancel the order or, where the Product is expected to come back in stock, maintain Your order.
Once confirmed and accepted by Dometic, under the conditions described above, Your order cannot be modified unless otherwise agreed by Dometic.
Once confirmed and accepted by Dometic, under the conditions described above, Your order cannot be cancelled, apart from the exercise of Your right of withdrawal set out in section 5, or according to what is set out in sections 3.2 and 4.2 below, or in case of force majeure pursuant to section 8.3.
3 Delivery
3.1 Dometic shall arrange for shipment of the Products to You by using the shipment option selected by You in the checkout process.
3.2 Shipping and delivery dates are estimates only and cannot be guaranteed. If the Products are not available within these estimated delivery times Dometic will let You know through the contact information You provided. If Products are not available in the ordered quantity, You may decide to receive such lower quantity of the Products and cancel the remaining part of Your order or cancel the Your order in its entirety.
3.3 The ownership in the Products will pass to You when the amount payable for these Products has been paid in full, regardless of the delivery date of these Products. The delivery shall be completed when Dometic delivers the Products as ordered to the address You provided. If no one is available at Your address to take delivery, reasonable measures will be used to try and effect delivery. You accept to reimburse Dometic for any additional shipment/handling costs such as costs for attempted re-delivery caused as a consequence of Your failure to provide the necessary information required to deliver the Products or Your failure to take delivery within a reasonable time in accordance with the agreed terms for delivery.
4 Prices, Delivery Costs and Payment
4.1 The prices applicable to the ordered Products are specified on Dometic Online, as confirmed in the order confirmation. All prices are displayed in the local currency of Dometic Online, inclusive of VAT (where applicable) but exclusive of charges for shipping and handling (these will be added to Your merchandise and itemised before You agree to these Terms).
4.2 Although Dometic makes its best efforts to ensure that all prices on Dometic Online are accurate, errors may occur (e.g. for technical reasons, such as network failures, errors in transmission, etc.). Within a period of 4 days after an order has been accepted, Dometic reserves the right to cancel such order if it has identified that a significant typographical or printing error has occurred on Dometic’s part on Dometic Online, which deviates from the ordinary sales price by more than 70%. This applies even if You have already received an order confirmation. In such a case, Dometic will inform You as soon as possible and give You the option of reconfirming Your order at the correct price or cancelling Your order.
4.3 Available payment methods are presented for Your selection on Dometic Online in the checkout process. Your credit or debit card will be charged and the bank transfer shall be effected, respectively, upon shipment.
Dometic reserves the right to not always offer all payment methods and to offer another payment method if the one You have chosen does not work for any reason at the time of purchase or if You are not approved for the chosen payment method. When paying for Your order, You confirm that You have the right to use the chosen payment method.
4.4 Through our collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we also offer various payment options where payment is made directly to Klarna. Information about the available payment options with Klarna can be seen on Dometic Online before You proceed with Your purchase.
For more information about the available payment options with Klarna and Klarna´s terms and conditions, please visit klarna.com or contact Klarna's customer service. We encourage You to carefully review such terms and conditions carefully since they will be the basis of a contract between You and Klarna. Please note that Dometic cannot assume any liability or responsibility for third parties’ payment solutions.
In order for us to be able to offer the payment options with Klarna, we need to transfer your personal, contact and order information to Klarna and their possible subcontractors. For further information, we refer you to Dometic’s Privacy Notice and Klarna's privacy policy.
4.5 By submitting an order through Dometic Online, You are confirming that the payment details provided on Your order are valid and correct and that You are authorised to use the credit or debit card for the payment.
5 Right of Withdrawal for Consumers
5.1 If You order the Products on Dometic Online, You have the right, without giving any reasons, to withdraw Your order at any time up until 30 days from Your receipt of the Product. You will receive a form together with Your order confirmation, which You can fill in and send to us in order to exercise Your right of withdrawal (You can also find the form here). You can also inform us of Your decision to withdraw Your order by making a clear statement to Dometic in writing. To comply with the time limit You must send the withdrawal notice to Dometic no later than the 30th day after Your receipt of the Product. You can also receive information about the return procedure from Dometic’s customer service (who can be contacted as set out in section 1.2 above).
If You wish to exercise Your right of withdrawal You must as soon as possible and no later than 30 days after sending to Dometic the withdrawal notice referred to above, deliver or send the Product to Dometic at Your own cost. Please save the confirmation of dispatch.
5.2 If any payments have been made, these shall promptly, at the latest within 14 days from Dometic´s receipt of Your notice of withdrawal, be repaid by Dometic. Dometic reserves the right to withhold the refund until Dometic has received the Product or proof that the Product has been returned. To the extent possible, Dometic will use the same payment method for the refund as You used to make the purchase unless otherwise agreed between Dometic and You. You shall ensure that the Products you return have not been used in any way other than what is necessary to establish their nature, characteristics and functioning and, where possible, that the Products are returned in their original packaging, or if this is not possible, in other suitable packing which provides at least the equivalent level of protection for the Products.
5.3 If You do not comply with Your obligations under section 5.2 and there is a loss in value to any of the returned Products, Dometic shall have the right to make a deduction from any reimbursement or refund to be made to You corresponding to the loss in value of the Product.
5.4 The right of withdrawal is not applicable in respect of Products which have been made according to Your instructions or which otherwise have been clearly personalised.
6 Inspection, Installation and Use
6.1 Upon taking delivery of the Product, You shall promptly inspect the Products in order to verify that the Product has not been damaged during shipment and there are no obvious defects in the Product. Any such damages or defects shall be notified to Dometic’s customer service (who can be contacted as set out in section 1.2 above).
6.2 You are responsible for the proper installation and use of the Products that You have purchased on Dometic Online. You shall always read and follow any instructions on the package for the Products and the relevant Dometic user/product manual and installation guide that are included with the Products and which can be accessed online at http://manuals.dometic.com/.
6.3 Spare parts that You have purchased on Dometic Online shall always be installed and used in accordance with the relevant Dometic user manual and installation guide for the Product into which You intend to install and use the spare parts.
7 Statutory Consumer Rights and Warranties
7.1 You have statutory rights if the Product delivered to You is defective or not in compliance with the agreed product specifications, including these Terms, for up to three years from the date You received the Product. This means that You can make a complaint for a defective Product provided that the Product was defective at the time of Your purchase but the defect appeared later. However, Dometic shall not be responsible for any defect resulting from the events as set out in section 8.1. If You wish to make a claim in respect of a defective Product, You must notify Dometic’s customer service (who can be contacted as set out in section 1.2 above) as soon as You discover the defect. The claim must be made within a reasonable time after You discovered or should have discovered the defect. Dometic shall be responsible for rectifying defective Products in accordance with what is set out in these Terms and in applicable mandatory law.
7.2 The Product may also be subject to a manufacturer warranty in accordance with the terms and conditions of the warranty card that may accompany the Product.
8 Limitation of Liability; Force Majeure
8.1 Except to the extent set out in these Terms and mandatory applicable law, Dometic shall not have any liability for losses or damages that You may incur.
Dometic shall not be liable for any business losses. If You use the Products for any commercial purpose, for example resale, Dometic shall not under any circumstances have any liability to You for any indirect or consequential damages or losses, such as loss of profit, loss of business, business interruptions, or loss of business opportunities.
Dometic shall not assume any liability for claims caused by (a) inaccurate installation, assembly, mounting, maintenance, use, repair or refinement of the Products by You or third parties; or (b) use of spare parts other than original spare parts as provided by Dometic in connection with the assembly, mounting, maintenance, repair or otherwise; or (c) by normal wear and tear. In these events, You or the third party, as the case may be, shall bear all costs involved.
Please note that use, installation or maintenance of the Product(s) which is not carried out in the required manner in accordance with Dometic’s instructions or user manuals may cause personal injury and product damage.
8.2 Irrespective of any other provisions in this section 8, Dometic shall not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms relating to events outside Dometic’s reasonable control, including but not limited to acts of god, fire, flood, severe weather, disasters, explosions, war (whether declared or not), acts of terrorism, industrial disputes (whether or not involving its employees), epidemics, pandemics, difficulties in delivering caused by any circumstance referred to in this section that affect Dometic or any of its sub-contractor, acts of local or central government or of any other competent authorities, general delay of transportation as well as other force majeure events pursuant to applicable law.
9 Governing Law; Dispute Resolution
9.1 These Terms shall be governed by the laws of the England and Wales.
9.2 Any dispute or claim arising out of, or in connection with these Terms shall be finally settled by the courts of the jurisdiction where You are a resident.
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