Privacy notice
Updated: 2023-05-08
- General
- Contact details
- Name and address of the data protection officer
- The personal data we collect about you
- Data exchange within the Dometic Group:
- Forwarding of personal data to third parties
- Who are the recipients of your personal data?
- Does automated decision-making take place, including profiling?
- What are your data protection rights?
- Privacy polices of other websites
- How do we protect your data?
- Changes to our Privacy Notice
1 General
The Dometic Group AB is pleased with your interest and your visit to this website. Dometic Group AB and each of its subsidiaries (hereinafter referred to as “Dometic”, “we” or “us”) is an international group of companies with 25 manufacturing and assembly sites in 11 countries and we sell our products in approximately 100 countries.
We process personal data in accordance with the relevant data protection legislation of your country. This Privacy Notice will explain how Dometic uses the personal data we collect from you when you visit our websites. The use of our websites is generally possible without providing personal data. If personal data is collected directly on our websites (e.g., name, email address or information collected through cookies or other online identifiers) this always occurs on a voluntary basis as far as possible. This data will not be forwarded to third parties without your express consent. This Privacy Notice also explains the steps we have taken to secure your personal data. Finally, this Privacy Notice informs you about your rights according to the General Data Protection Regulation (EU) 2016/679 (GDPR).
2 Contact details
Dometic Group AB is the controller of your personal data within the meaning of applicable data protection law. For any enquiries regarding data protection, please use the following e-mail address: privacy@dometic.com.
Dometic Group AB
Org. number 556829-4390
Hemvärnsgatan 15
SE-171 54 Solna
However, if you live in the United States, Latin America, or Canada, Dometic Corporation is the controller of the processing of your personal data and is thus responsible for your personal data being processed correctly and in accordance with applicable laws.
Dometic Corporation
Columbia Centre 1
5600 N. River Road, Suite 250
Rosemont, IL 60018
USA
3 Name and address of the data protection officer
The Dometic Group has an external data protection officer which can be contacted at privacy@dometic.com.
Warfinges väg 31
112 51 Stockholm
Sweden
Any data subject can directly contact our data protection officer at any time with any questions and concerns relating to data protection, or to exercise any data subject rights described in this policy.
4 The personal data we collect about you
Depending on how you interact with us, we may collect different types of personal data about you for several purposes. Here we describe what data we collect about you, for what purpose, and on what legal basis. We also inform you about the retention period for different types of personal data.
Information we may collect about you:
| Purpose | Categories of personal data | Legal basis | Retention period |
|---|---|---|---|
| Client and Customer administration
To administer our client- or customer relationship, to manage your order and comply with our warranty commitments or other contractual obligations we have with our customers. |
Name
Contact details (such as address, e-mail address, phone number) Information about your order (such as order number, model, article number, serial number, purchase date etc.) |
Contractual obligation | We will store your personal for 2 years due to our warranty commitments. |
| Billing
To handle payment transactions for our products and services. |
Billing information (such as name, address, purchased product or service)
Transaction history Dometic does not save any other information about your payment details since this information is pseudonymised. |
Legal obligation (accounting and bookkeeping regulations.) | Information about your payment and transactions is stored as long as the local law in your country requires. |
| Account registration
We have an interest in providing a product page to our business clients where they could order and view our assortment in a logged-in mode. We also communicate with our clients to administrate projects, services and billing. |
Name
Contact details (such as e-mail address, phone number) Log-in credentials (such as username, password etc.) Transaction history |
Legitimate interest
We have made the assessment that our interest in providing a product page to business clients overweighs your rights and interests. |
Your Dometic account details will be saved until you as a business client ask to have the business’s account deleted. |
| Cookies and online identifiers or other tracking technologies
We have an interest in making our websites and social media operate efficiently, providing account related functionalities, understanding how you interact with our websites and what services or products you are interested in. |
We use cookies, web beacons, clear GIF, pixels, internet tags, and other similar online identifiers or other tracking technologies to monitor how you interact with our websites and social media. This may include which links you click on or identify information about your device or browser. You can read more about how we use cookies in our cookie notice. | Consent
You can withdraw your consent at any time by visiting our cookie settings. |
Depending on the purpose of the cookie, different types of cookies will be stored for different periods of time. You can read more about the retention periods for cookies in our cookie notice. |
| Feedback/Support
To be able to respond or give support to you when you contact us by filling in our contact forms. |
Name
Contact details (such as address, e-mail address, phone number etc.) Information about your order (such as order number, model, article number, serial number, purchase date etc.) |
Legitimate interest
We have made the assessment that our interest in providing you with support overweighs your rights and interests. |
We will keep your personal data for 2 years in order to give you a better customer experience. |
| Product registration
To provide faster and more accurate support when you choose to verify your product ownership and keep you up to date for system updates and recall information. |
Name
Contact details (such as address, e-mail address, phone number etc.) Information about your Dometic product (such as model, article number, serial number, purchase date etc.) |
Consent
You can withdraw your consent at any time by visiting the support form. |
We will keep your personal data up to 10 years in order to give you a better customer experience. |
| Newsletters
We disclose information about our products and services with the purpose to market our products and services to individuals who consent to receive such information. |
E-mail address | Consent
You can withdraw your consent to our direct marketing at any time by clicking on the link provided to you in the marketing e-mails. |
As long as we have your consent to provide you with information and marketing through newsletters. |
| Surveys
For us or a third party to understand your opinions. If the survey is provided by a third party, the third party’s privacy policy applies to its processing of your information. |
Our surveys are usually possible to conduct without disclosure of personal data. Any personal data we collect is information that you choose to provide to us. | Consent | As long as we or a third party have your consent and your feedback is relevant to our business. |
| Social media
When you “like” or “follow” Dometic on Facebook, Instagram, YouTube or other social media sites, we may collect data from you, including your user name, e-mail address and any comments or content you post that is relevant to Dometic. We also collect your information if you contact us on our social media sites or sign up for one of our promotions. |
User name
E-mail address Comments or content from you |
Legitimate interest
We have made the assessment that our interest of understanding how you interact with our social media overweighs your rights and interest. |
We store your personal data as long as it is relevant to us or until you delete any content posted on our social media. |
5 Data exchange within the Dometic Group:
Sometimes it can be necessary to transmit your personal data to other legal entities of Dometic to deliver products and services to you, to ensure a consistent level of service across our products and services, and to enhance our products, services, and your customer experience. When you submit a form requesting information or signing up for a newsletter, the information you submit will end up in a few limited email inboxes attended by resources allocated to serve your specific inquiries.
As a global company, Dometic has internal supply chains and dependencies between its individual legal entities. Based on the GDPR, Dometic is a “group of undertakings” which allows us to handle the processing of your personal data in that way, based on our legitimate interests. Additionally, insofar data transmission to one or more of our other legal entities is necessary for the performance of a contract or in order to take steps prior to entering into a contract with you, this can be used as a legal basis, too.
Dometic Group companies incorporated outside the European Union (non-EU group companies) have taken steps to ensure that personal data shared by them with other group companies will be processed according to standards that are at least as protective of your personal data as the local laws that apply to those non- EU group companies.
6 Forwarding of personal data to third parties
As a matter of principle, we do not pass on any personal data to third parties. If you use personalized services of our offer, we also provide our services together with external partners. In this context, it may be necessary to collect personalized data and pass it on to external service providers/third parties for the purpose of implementing and processing our services. However, this data is only stored or passed on to the extent necessary for order processing. If we use external service providers, we ensure that we have entered into a Data Protection Agreement. Our service providers are subject to the same strict data protection regulations and are additionally integrated into our data protection concept.
7 Who are the recipients of your personal data?
All data transmission, whether internal or external, is always restricted to the specific purpose for which we process your personal data and complies with the specific legal requirements for transferring personal data.
The recipients of your personal data include:
- Internal individuals, who are part of documented internal processes in which your personal data is needed for the fulfilment of a specific purpose
- External parties, who help us to provide you with the products and services in which you have expressed an interest; or they might directly contact you on our behalf
- Suppliers and partners that carry out services on our behalf
- Credit reference agencies
- IT service provider
- Public authorities if it is necessary to comply with a legal obligation, a decision of an authority or a court of law.
8 What are your data protection rights?
When we hold personal data about you, we provide you the following data protection rights:
- The right to access
You have the right to obtain confirmation from us whether or not personal data concerning you are being processed. If that is the case, you have the right to ask us for a copy of that personal data for free. For any further copies we may charge you a reasonable fee for this service. - The right to rectification
You have the right to request that Dometic correct any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete. - The right to erasure
You have the right to request that Dometic erase your personal data, under certain conditions. - The right to restrict processing
You have the right to request that Dometic restrict the processing of your personal data, under certain conditions. - The right to object to processing
You have the right to object to our company’s processing of your personal data, under certain conditions. - The right to data portability
You have the right to request that Dometic transfer the personal data that we have collected to another organization, or directly to you, under certain conditions.
If you do not agree with the processing of your personal data by Dometic, you can lodge a complaint with the competent Supervisory authority of your location.
9 Privacy polices of other websites
Our Sites contain links to other websites. Our Privacy Notice applies only to our Sites, so if you click to another website, you should read their Privacy Notice/Privacy Policy. For the avoidance of doubt: We are not responsible for the privacy practices or the content of other websites.
10 How do we protect your data?
We take appropriate technical and organizational measures to protect your personal data against loss, unlawful access and inappropriate processing. The number of people with access to your personal data is limited. Only individuals associated with Dometic that need to process your personal data in accordance with the purposes above are permitted to have access to your personal data; and they are instructed and committed by Dometic to handle your personal data confidential and in compliance with applicable data protection requirements.
11 Changes to our Privacy Notice
Dometic keeps its Privacy Notice under regular review and places any update on this web page.
This Privacy Notice was last updated on 2023-05-08.